Last updated: 06/07/25
2N Enterprises (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring your personal data is handled in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Our business is registered in the United Kingdom under company number 11776180.
1. Who We Are
2N Enterprises is a business offering goods and services to both businesses and individuals, operating through our website built on WordPress. We use a number of platforms to manage data, communication, and customer service including Matomo Analytics, Google Tag Manager, Mautic, MailWizz, and OneHash (Frappe-based CRM).
2. What Personal Data We Collect and Why
We collect personal and business information necessary for fulfilling our services, communicating with users, and complying with our legal obligations.
Data You Provide Directly
| Data Type | Purpose | Legal Basis |
|---|---|---|
| Full name | Communication and identification | Contract performance |
| Business name / Company number | Invoicing and records (B2B) | Legal obligation / Contract |
| Billing and shipping address | Invoicing and order fulfilment | Legal obligation / Contract |
| Email address | Updates, support, marketing (with consent) | Contract / Consent / Legitimate interest |
| Phone number | Support and delivery coordination | Contract / Legitimate interest |
| VAT or Tax ID | Tax compliance | Legal obligation |
| Payment details (non-sensitive) | Processing payments (no card details stored directly) | Contract performance |
Automatically Collected Data
| Data Type | Purpose | Legal Basis |
|---|---|---|
| IP address | Analytics, fraud prevention, server security | Legitimate interest |
| Device/browser data | Site performance, user experience | Consent |
| Site usage & interactions | Analytics and behaviour tracking (via Matomo, GTM, Mautic) | Consent |
| Cookies | Analytics, preferences, marketing | Consent (via cookie banner) |
3. How We Use Your Information
We use personal data to:
- Process and deliver orders
- Respond to enquiries and support requests
- Manage customer relationships
- Deliver email marketing campaigns (with consent)
- Analyse website usage and improve our services
- Maintain legal records (invoicing, compliance)
4. Marketing Communications
If you opt-in to receive marketing, we may use your email address to send newsletters, promotional content, or product updates through Mautic or MailWizz. You may unsubscribe at any time using the link in the email or by contacting us.
Legal Basis: Consent.
We do not send unsolicited marketing to individuals or sole traders without prior consent.
5. Use of Analytics and Tracking Tools
We use the following tools on our site:
- Matomo (Self-Hosted): Used to analyse traffic in a privacy-focused way. IP anonymisation is enabled. You may opt out using our cookie settings.
- Google Tag Manager: Used to deploy and manage tracking scripts and tools. While GTM does not collect data itself, it may trigger other third-party tools that do, depending on user consent.
- Mautic: Used for tracking user engagement and delivering personalised marketing content (only for opted-in users).
All tracking is disabled by default and only activated upon explicit user consent through our cookie banner.
6. Cookies and Consent
We use cookies to operate and improve our website. Cookies may be used for:
- Session handling and functionality
- Analytics (Matomo)
- Tracking marketing interactions (Mautic, Google tools)
We use a cookie banner (via Complianz, CookieYes, or a similar tool) to obtain your consent in accordance with UK GDPR.
For more details, please refer to our Cookie Policy.
7. How We Store and Protect Your Data
Your data is stored securely on servers located in the United Kingdom. We use standard technical and organisational measures to protect your information, including SSL encryption, user access controls, and regular system audits.
8. Data Sharing and Third Parties
We do not sell or rent your personal data. We may share data with:
- Payment processors (e.g. Stripe, PayPal) for transaction handling
- CRM and automation systems: OneHash (self-hosted), Mautic, MailWizz
- Professional services: Accountants, legal advisors, IT security providers
- Hosting providers: If our site or systems are hosted on third-party servers
All processors are contractually bound to comply with data protection laws.
9. How Long We Retain Data
We retain your personal data:
- As long as necessary to fulfil the purposes described above
- To comply with tax, accounting, or legal obligations (e.g. invoice records kept for 6+ years)
- Until you withdraw consent (for marketing)
10. Your Rights
Under the UK GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate or incomplete data
- Request erasure (“right to be forgotten”)
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time (for marketing or cookies)
- Lodge a complaint with the ICO (Information Commissioner’s Office)
You can exercise your rights by contacting us at:
📧 privacy@2nent.co.uk
11. Contact Us
For any data protection queries, please contact:
2N Enterprises Ltd
📧 Email: privacy@2nent.co.uk
📍 Address: Suite 2A Blackthorn House, Mary Ann Street, Saint Pauls Square, Birmingham, B3 1RL